Job Responsibilities

• Business & Operations Strategy

  • Develop and execute operational strategies.
  • Streamline workflows for efficiency.
  • Monitor KPIs, automation, and customer engagement.
  • Collaborate with leadership for growth.

  Hosting & IT Management

  • Oversee WordPress hosting, cloud servers, and uptime.
  • Manage CRM and hosting integrations.
  • Ensure speed, security, and scalability.
  • Work with DevOps for infrastructure improvements.

  CRM & Automation

  • Implement and optimize CRM workflows.
  • Manage email, SMS, pipeline tracking, and segmentation.
  • Ensure smooth onboarding and support.
  • Analyze data for retention and conversions.

  Financial & Cost Optimization

  • Manage budgets and ensure cost-effectiveness.
  • Analyze hosting, automation, and IT expenses.
  • Optimize subscriptions for maximum ROI.

  Customer Support & Service

  • Improve response times with automation.
  • Enhance chatbots, lead nurturing, and ticketing.
  • Boost customer satisfaction with feedback loops.

  Compliance & Security

  • Ensure GDPR compliance and data security.
  • Monitor risks in hosting and automation.
  • Implement disaster recovery plans.

  Team Management & Training

  • Lead IT, Support, and Marketing teams.
  • Train employees on CRM and automation.
  • Foster innovation and continuous improvement.