Job Responsibilities

- Managing email of prospective clients, sending relevant information, uploading applications & completion and completing internal documentation process
- Respond to existing consumer inquiries by email and phone.
- Advise clients on preparing their documents, collecting documents from the clients and forwarding them to the concerned department.
- Act as point of contact for complaints and escalate issues as appropriate.
- Maintaining positive communication to retain clients.
- Updating credit control information and due clearance.
- Collaborate with internal teams like senior management to address client’s needs.