Job Responsibilities
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Customer Support:
- Assist customers by answering questions about products and services.
- Provide guidance and recommendations to help customers make purchasing decisions.
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Product Knowledge:
- Maintain an in-depth understanding of the product range to communicate features and benefits to customers effectively.
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Sales Support:
- Help the sales team with administrative tasks such as processing orders, updating customer records, and managing sales documentation.
- Handle customer inquiries, returns, and exchanges.
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Inventory Management:
- Monitor stock levels, restock shelves, and ensure product displays are organized and attractive.
- Assist with stocktaking and inventory control.
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Processing Transactions:
- Operate cash registers and process payments, ensuring accuracy and efficiency.
- Prepare and package products for delivery or customer pickup.
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Sales Target Achievement:
- Assist in meeting sales targets by encouraging additional product purchases and promotions.
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Customer Relationship Management:
- Build and maintain strong customer relationships to foster repeat business.
- Address customer concerns and resolve issues promptly.
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Team Collaboration:
- Work with the sales team to ensure smooth operations and excellent customer service.
Requirements
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Strong Communication Skills:
- Ability to engage with customers clearly and professionally.
- Good listening skills to understand customer needs.
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Customer Service Orientation:
- A friendly, helpful attitude and the ability to resolve customer issues effectively.
- Ability to build rapport and foster positive relationships with customers.
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Sales and Product Knowledge:
- Basic understanding of the products or services being sold.
- Ability to present products and make recommendations based on customer needs.
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Organizational Skills:
- Ability to manage time effectively and stay organized, especially during busy periods.
- Handle administrative tasks like processing orders and maintaining records.
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Attention to Detail:
- Accuracy when processing transactions and managing inventory.
- Ensuring that displays are well-organized and products are properly stocked.
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Basic Computer Skills:
- Familiarity with point-of-sale POS systems and basic software like spreadsheets.
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Teamwork and Collaboration:
- Ability to work well within a team environment.
- Collaborate with colleagues to meet sales targets and ensure customer satisfaction.
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Flexibility and Adaptability:
- Willingness to work different shifts, including weekends and holidays if necessary.
- Ability to adapt to changes in store policies or product offerings.
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Experience:
- Previous experience in sales or retail is often preferred but not always required.
Education
Minimum Honors / Degree Pass
Experience
Freshers can also apply but experience one's will be given priority.
About the Company
- Company Name: Cube In Cloud
- Company Profile:
- N/A.
