Job Responsibilities

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability
• Other duties will be assigned by the department head time to time.