Job Responsibilities
- Build and maintain strong relationships with existing and prospective customers.
- Handle customer inquiries, provide accurate information, and resolve complaints promptly.
- Assist in developing and executing customer retention strategies.
- Monitor customer feedback and provide actionable insights to improve service quality.
- Maintain accurate records of interactions, transactions, and follow-ups in the CRM system.
- Collaborate with sales and marketing teams to achieve customer satisfaction goals.
- Meet and exceed customer satisfaction.
Requirements
- Minimum 1 year of experience in telemarketing, sales, or customer service.
- Having basic computer knowledge of MS Office.
- Excellent verbal communication skills in Bangla and English with the ability to convey information clearly and persuasively.
- Excellent communication and interpersonal skills.
- A customer-focused mindset with the ability to build and maintain relationships.
- Strong organizational skills to manage call lists, follow-ups, and reporting.
Education
- Minimum H.S.C
Experience
- At least 1 year of experience in customer service, client management or a related role.
Other Details
- Competitive salary with performance-based sales bonuses.
- Annual Eid bonuses or festival bonuses.
- Opportunities for career advancement and access to professional training programs.
- A collaborative and supportive work environment.
About the Company
- Company Name: Dream Associates
- Company Profile:
- Dream Associates is proud to offer a one-stop solution for all your immigration needs. We always act as a bridge between you and your dream study-abroad destinations. We specialize in helping international students at all levels of study to achieve their academic goals. We also provide Admissions, Visa Evaluations, and English Language Assessments, among other services for the UK, Denmark, Australia, New Zealand, Canada, USA & South Korea etc.
