Job Responsibilities

1. Sell Tickets and Reservation.

2. Market Visit, client hunt, creating market opportunity. Monitor & follow-up the individual,

3. Monthly, quarterly and yearly sales target.

4. Provide periodic air product training to Sales Department to minimize internal administrative.

5. Errors and to ensure their communication with guests is as accurate as possible.

6. Participate in post tour review meetings.

7. Monitor market fares versus air add-on charts and recommend changes as necessary from

8. Published fares, group fares, fare sales, web, low cost carriers, airline contracts and consolidators.

9. Monitor competitors and awareness of other tour operator air business models.

10. Proactively look for opportunities to optimize margin and improve guest value.

11. Stay informed of regulatory and security issues and escalate where necessary.

12. Oversee quality control - ensure best practice is adopted to minimize air reservation errors.

13. Increase sell by informing customers of additional services or special packages, such as Umrah packages, tour packages, or upgraded seats/accommodations.

14. Manage Daily Official works.

15. Manage corporate clients through emails and other ways of communication.

16. Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.

17. All other duties as directed by the Higher Management.

18. Produce monthly P&L report, schedule of deposits & other KPI’s as required relating to department activity.

19. Sorting out issues that may increase bookings or reservations.

20. Report to: Operations Manager.