Job Responsibilities

The role of an Intake Coordinator is to process incoming referrals of member referred to our agency. Responsibilities include, excellent communication skills to be able to work with multiple MLTC representatives, attention to detail, effectively handle a high queries , ensure members are informed of every step of their enrollment process for health care services.

• Receive referrals from referral sources
• Verify patient’s insurance to determine eligibility
• Educate member’s on services we provide & the process of enrollment
• Send referral to MLTCs for potential enrollment or Medicaid assistance
• Send referral to appropriate CHHA for Non skilled services
• Determine what services were approved by MLTC
• Timely and frequent communication with marketers and other team members to process daily referrals
• Manage referral and intake processes
• Contact with HRA for remove H78 Code and EP Code
• Analyze weekly status update reports and take appropriate action
• Schedule assessments and reassessments of applicants and enrollees
• Ensure Agency receives authorization for MLTC cases and provide case
• Develop positive relationships