Job Responsibilities

• Manage and maintain client accounts by providing regular updates and addressing any issues or concerns.
• Serve as the primary point of contact for clients and ensure high levels of customer satisfaction.
• Collaborate with the sales team to onboard new clients and ensure smooth transitions.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist in the preparation of account statements, invoices, and financial reports.
• Monitor client accounts for issues or discrepancies and coordinate with the finance team for resolution.
• Assist in developing and implementing client retention strategies.
• Work closely with the marketing team to ensure consistent communication and branding across client accounts.
• Handle administrative tasks such as data entry, filing, and record-keeping.
• Participate in regular training sessions and team meetings to stay updated on company policies, products, and services.