Job Responsibilities

** Greet and welcome guests warmly, ensuring a high level of customer service at all times.
** Manage front desk daily operations including check-ins, check-outs, reservations, and guest queries.
** Maintain a smooth communication flow between guests and all hotel departments.
** Ensure the lobby and reception area are always clean, organized, and presentable.
** Handle guest complaints or special requests professionally and efficiently.
** Coordinate with housekeeping, maintenance, and restaurant teams for guest needs and special arrangements.
** Manage booking systems and keep accurate records of occupancy and reservations.
** Monitor and control cash, billing, and invoicing operations at the front desk.
** Prepare daily, weekly, and monthly reports for hotel management.
** Ensure all security procedures are followed properly at the reception area.
** Implement and maintain hotel policies and procedures to enhance the guest experience.

** Perform any other tasks or duties as assigned by the management to support hotel operations.